We set up and run a "Never Miss a Job" system for independent HVAC and plumbing shops in Columbus. It answers calls 24/7, texts back missed calls within 60 seconds, and follows up on every quote. If it doesn't book you 5 extra jobs in the first 30 days, we keep working for free until it does.
Your techs are in a crawlspace, the office is on another line, or it's 9 p.m. on a Sunday. The homeowner doesn't leave a voicemail. They call the next shop on Google.
A form fill that waits two hours for a reply is usually already booked with someone else.
You drove out, wrote the estimate, and never heard back. Nobody had time to follow up.
Happy customers forget. The bigger shops down the road keep collecting reviews.
Last year's furnace install should be this year's tune-up. Without a reminder, they book whoever mails them a coupon.
None of this needs more techs. It needs a front desk that never sleeps and never forgets.
We build it, connect it to your phone number and your calendar or dispatch process, and run it every month.
Every call gets answered in a natural voice. It takes the name, address, and problem, flags emergencies to your on-call tech, and books the appointment or hands it to you.
If a call slips through, the caller gets a text from your shop within a minute: "Sorry we missed you, this is [Your Shop]. What's going on with your system?" That keeps them talking to you and not the next shop.
Website forms, Google, Facebook, and Angi leads get a reply right away, day or night.
Every open estimate gets a series of polite check-ins by text and email until the customer says yes or no.
After each finished job, the customer gets a simple review link. More reviews means more calls from the Map Pack.
We reach out to your existing customer list for seasonal tune-ups and maintenance plans. It's work you already earned.
One page in plain numbers: calls answered, missed calls recovered, leads booked, quotes won, and reviews gained.
"Extra" means jobs that came from calls we answered after hours, missed calls we texted back, leads we replied to, quotes we followed up on, or past customers we brought back. We track each one, and you see it in your report.
We're taking on 3 founding shops at a reduced rate in exchange for an honest case study.
What we ask: let us share your results (numbers, and a short quote from you) once the system is working. When the 3 spots are gone, the offer is gone.
We learn how your shop runs today: who answers the phone, how you book, and where leads come from. If it's not a fit, we'll tell you.
We set everything up around your number, your hours, your service area, and your pricing rules. You approve the call script and the text messages before anything goes live.
Calls get answered, leads get replies, and quotes get followed up. You get a monthly report showing exactly what it booked.
It sounds natural and is set up to be upfront if someone asks. Most callers just want to know someone will come out and when. The system handles that and passes anything tricky to you or your on-call tech.
No. You keep your number and your current way of scheduling, whether that's a dispatch board, a calendar, or a whiteboard. We fit around how you already work.
You set the rules. For example: no heat, no AC above 90°, or an active leak goes straight to your on-call tech by call or text. Everything else gets booked for the next open slot.
No. It's month to month after setup. If it isn't booking you jobs, you shouldn't have to keep paying for it. That's also why the 30-day guarantee exists.
About an hour at the start to walk us through your shop and approve the scripts. After that, maybe 15 minutes a month to look over the report.
Book a 15-minute call. We'll look at how your calls and leads are handled today and tell you plainly whether this would pay for itself.
Serving independent HVAC and plumbing shops in Columbus, Dublin, Westerville, Hilliard, Grove City, Gahanna, Reynoldsburg, Delaware, Pickerington, and the surrounding area.